Smart, successful managers hire well-qualified, skilled employees to
get things done. If you’ve hired right, they should even be more highly
qualified than you in the job you’ve hired them to do.
After all, your success depends on their success.
So instead of getting in their way, help them get the job done. Your
role is to provide guidance, direction, and establish goals, not sit on
their shoulders telling them what to do every step of the way.
You should also be their facilitator to get them the
resources, time, and support they need. You should be the one who deals
with company politics, bureaucracy, turf warfare, silos, and the many
other barriers to progress that exist in a real-world organization.
In addition, if you are spending too much time monitoring your staff,
you won’t have time to do other valuable, strategic activities you
should be focused on as a manager.
Here are several techniques you can use to get out of your employees’ way and let them do their job:
1. Offer a Global View, Not Limited Information
The best foundation you can give your employees to do their job
better is to give them all the information they need. After all, they
also make decisions, and decisions based on the big picture are always
better than the ones made blindly.
Don’t hold back the insight and insider knowledge you may have about
how your organization works and the politics and other factors involved.
You still need to manage these things but when employees understand
them, they may even be able to help overcome them.
Give them opportunities to learn more about related departments and
services. Allow them to attend cross-departmental meetings with you.
Don’t limit them by making them go through you when they need to deal
with other departments or even your boss to get the job done.
2. Share Goals and Objectives, Not Instructions
Think of your employees delivering an outcome-based service where you
simply define the goals, objectives, and what the final product is
meant to accomplish. Then let your employees be responsible for finding
the right path to achieve that objective.
Naturally, there will be some limits and parameters they have to work within, and those should be outlined upfront, of course.
For new employees, you may want them to touch base with you
frequently about things they’re doing so you can provide guidance on
those limits and parameters. After all, those are things they need to
learn.
Experienced employee should already understand this and will only
touch base with you when they know they have to go beyond the
well-established and understood limits. You simply have to trust your
employees to do what is necessary.
3. Provide Support and Facilitation, Not Barriers
As a manager of other employees, it may seem like they’re supposed to be working for you,
but they’re actually working for the company to achieve the company’s
overall goals and objectives. Your role as a manager is to support and
enable them.
Do everything you can to support your employees, whether it’s resources, knowledge, information, funding, and of course advice.
Facilitate issues on their behalf including
inter-departmental politics and cross-functional issues to break down
the barriers when you can, or give your employees the tools and
information they need to overcome those barriers. Work with your
employees as part of the team.
4. Give Freedom to Act, Not Permission to Act
A new hire may need much more oversight and guidance once they start
on the job, but they should get to a point where they no longer have to
check in with you for every decision or action they take.
If you’ve done your job well and equipped them with the necessary
knowledge, you should be able to let them get the job done without
monitoring their every move. For this to work, you must expand their
autonomy as much as possible.
If necessary, establish a simple update mechanism where they let you
know what they’re doing or sometimes what they’re about to do. Then you
have a chance to raise the red flag or issues if necessary. This should
be on an exception basis. If they don’t hear from you following the
update, they should assume you’re OK with what they’re doing.
The level of detail on the updates should depend on the issues
they’re dealing with and their level of knowledge, experience, and
sophistication as well as your comfort level.
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